Privacy Policy
This Privacy Policy explains how Katika collects, uses, stores, and protects your personal information.
1. Introduction
Katika respects your privacy and is committed to protecting your personal data. This policy applies to all users of the Katika website and mobile application.
2. Information We Collect
Information you provide:
- Name, phone number, and contact details
- Account and profile information
- Transaction details and agreements
- Dispute evidence (photos, videos, messages)
Information collected automatically:
- Device and browser information
- IP address and usage data
- Log and activity records
3. How We Use Your Information
- To process and protect transactions
- To manage disputes and resolve issues
- To verify identity and prevent fraud
- To improve platform performance and security
- To communicate important updates
We use data only for legitimate platform operations.
4. Payment & Transaction Data
Payment-related data is handled securely. Katika does not sell or misuse payment information.
Transaction records may be retained for legal, security, and dispute resolution purposes.
5. Dispute Evidence & Communication
Evidence submitted during disputes (photos, videos, messages) is used strictly for dispute review and resolution.
Such data is accessed only by authorized personnel and is not shared publicly.
6. Data Sharing
We do not sell your personal data.
Data may be shared only when necessary:
- To comply with legal obligations
- To prevent fraud or illegal activity
- With trusted service providers under confidentiality
7. Data Storage & Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Despite safeguards, no system is 100% secure. Users are encouraged to protect their account credentials.
8. Data Retention
Personal data is retained only as long as necessary for platform operations, legal compliance, and dispute resolution.
9. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion where legally permitted
- Withdraw consent where applicable
10. Cookies & Tracking
Katika may use cookies or similar technologies to improve user experience and platform functionality.
You can manage cookie preferences through your browser settings.
11. Children’s Privacy
Katika is not intended for users under the age of 18. We do not knowingly collect data from minors.
12. Changes to This Policy
This Privacy Policy may be updated from time to time. Continued use of the Platform constitutes acceptance of changes.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact official support channels provided within the Platform.